Shipping Policy

1. Tracking Code for All Shipments
We believe in transparency and convenience for our customers. That's why every order shipped from our store includes a tracking code. Once your order is dispatched, you will receive an email with the tracking information. You can use this code to monitor the status and location of your package in real-time.

2. Delivery Times
We strive to get your order to you as quickly as possible. However, delivery times may vary depending on the destination country:

• Domestic Orders (the Netherlands): 2-3 business days.
• International Orders (outside the country of origin): 2-7 business days.

Please note that these are estimated delivery times. Actual delivery times may vary due to factors such as customs processing, local holidays, and other unforeseen circumstances in the destination country.

3. Free Shipping
We're pleased to offer free shipping for all orders, regardless of the destination. There are no additional charges for standard shipping. We believe in providing our customers with a cost-effective and efficient shipping solution.

4. Order Processing
Once your order is placed and payment is confirmed, we will process it within 1-2 business days. After processing, your order will be shipped promptly, and you will receive a notification with the tracking code.

5. Multiple Shipments for Multi-Item Orders
If your order includes multiple items, they may be shipped in separate packages to ensure faster delivery. Each package will have its own tracking code for your convenience.

6. Customs and Import Duties
For international orders outside the European Union, please be aware that customs and import duties may apply in the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost. We recommend checking with your local customs office for information on potential fees before placing an international order.

7. Address Accuracy
It's essential to provide accurate shipping information, including your complete and correct address, to ensure successful delivery. We are not responsible for orders that are not delivered due to incorrect or incomplete addresses provided by the customer.

8. Shipment Tracking
To track your shipment, please use the tracking code provided in the shipping confirmation email. You can enter this code on the carrier's website or at our Track your order page to check the status of your order.

If you have any questions or require further assistance regarding our shipping policies, please don't hesitate to reach out at info@novus-age.com. We're here to help you with any shipping-related inquiries or concerns.